Please choose a delivery address where someone will be available
to accept the package
Speed of delivery
It is one of our critical aims as an online shop to deliver your goods
as quickly as it is possible to do so. We will try to dispatch 'in stock'
items within 1-2 days. 95% of orders are dispatched within this time.
If we are unable to supply a product, you will be informed and offered
a similar alternative or a full refund.
Delivery costs are FREE to the UK on orders over £40 & £2.99
for orders under.
For Orders outside the UK the shipping charges will be shown at basket
/ checkout - if you choose not to accept the charges - the order can be
cancelled.
All goods are sent via Royal Mail or Courier Guaranteed Delivery. Please
choose a delivery address where someone will be available to accept the
package - if nobody is available card will be left by the courier
- delivery may be attempted twice - after which, the goods will be then
left in the depot for collection for 5 working days. If you request a
3rd delivery attempt - this may be charged for.
Once you order has been dispatched, please allow up to 4 working days
for delivery, before querying the order after dispatch.
As we offer Free delivery - If the package has to be redirected to another
address by request of the customer, after dispatch - an additional delivery
charge of a minimum of £2.65 will be charged, as an extra delivery
will be charged by the courier. If the package is returned to us after
non-collection by the customer from the depot the delivery charge will
not be refunded. If you request re-delivery after return of the package
a delivery charge will be made.
If you have any queries regarding shipping please Contact
Us
Xmas Delivery
Please place your order before the 19th December for Xmas delivery of
"In Stock" items
Tracking Your Order
You can check your order status at any time by logging into your account
and clicking the order ID number. This will tell you whether we have despatched your items
or not. If your order status is 'Despatched' it means that we have fulfilled
your order and your parcel is now with our carriers being delivered to
you.
To View the Status of your order, please Click
Here
International / European Orders
We do supply outside the UK for online orders only. Just add the product(s)
to the cart, and view your basket - this will allow you to select the
relevant country, and will give you the shipping charges. If you decide
not to go ahead with the order simply remove the product(s) from the basket.
Delivery is usually 4-7 days on in-stock items. Please Note, for insurance
purposes we use an International Tracked Service, so parcels are delivered
in time and securely which is slightly more expensive.
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