Have you already placed an internet order?

If you have already placed an Online Order on this website and require an update, status check or further information on your existing order(s) then please

Click Here to Login to Your Account

You can then click the Order ID that you wish to view, and this will show the order status, shipping information & messages/updates relating to your order. Dirtsport will place any status messages to you on the same page, & you can also send messages to customers services here also. (Please do not use the Contact Form below for this type of enquiry).
It is not always necessary to contact MX1, although we love to talk to you, as all of the information you require about your online order can be found online within 'Your Account' and in the 'Helpdesk' area.
Using the correct online enquiry forms, will ensure a fast response, by the relevant department.

Pre-Sales Department

Responsible for giving technical advice on the goods we sell. If you require advice, please use the contact form below or telephone 0845 834 0220.

Internet Order Customer Services Department

To log into your account and check the status of your existing order click HERE (Please do not use the Contact Form Below)

To log in and check if your existing order has been sent click HERE (Please do not use the Contact Form Below)

For general information on Shipping and Delivery click HERE

If you have received an incorrect or damaged item click HERE

Returns & Warranty Department

You do not need to contact us regarding the return of a product, unless you require advice. For all returns information please Click Here

Warranty Returns Please Note: Because of the nature of some of our 'Technical Products', the returned item may be returned to the manufacturer for inspection & testing, which can take up to 10 working days (please ensure you leave time for this procedure). Technical products require special care /washing / maintenance, and goods will inspected to ensure that these guidelines have been followed by the customer. Failure to follow the specific guidelines for these products will void the warranty. Products affected by incorrect washing can & will be tested by the manufacturers.

Telephone Sales

We pride ourselves on the level of service we offer and understand that sometimes you will need to speak to a member of staff for help & advice Please use the online enquiries as your first option. The telephone service is limited to business hours and by the incoming lines. Our large number of incoming calls can sometimes make it difficult to get through - please email the relevant department as above if this is the case. We would always advise to use our secure online ordering system, as orders are processed more quickly & efficiently using this system, and online offers can not be applied to telephone sales orders.
To place a New telephone order call 0845 834 0220

Advertising, Buying & Business

If you wish to discuss advertising or wish to make an initial enquiry to promote your product/business services to MX1, then please use the Contact Form Below. Please Note: MX1 will not deal with telephone 'cold calling' or 'spam' companies.

Technical Department

If you are experiencing problems with our online ordering system, please use the Contact Form Below.

Please note. If you are visiting MX1 for a specific product, not all stock is held at this address.

Registered Office
MX1 Limited
322F Mayoral Way
Team Valley
Gateshead
NE11 0RT
Telephone. 0845 834 0220
VAT Reg. 747198688
Company No. 6059997
MX1 Reg. Trademark 2487606

Contact Form